FAQs

When will my item be shipped? 

For orders received before 3pm UK time Monday to Friday, we make every effort to ship in-stock items the same day*. Otherwise for orders received after 3pm on weekdays or on weekends or bank holidays, we ship in-stock items the next business day. For UK destinations, we use Royal Mail Tracked 48 and Tracked 24 services.

*Please Note: A very few orders placed during this Covid-19 related period may be subject to an additional day or two for processing, or in transit time depending on the load on Royal Mail's network.

Do your spice blends come with recipes? 

Yes, each of our curry and tandoori spice blends are dispatched with a vintage-style recipe card. They include easy-to-follow methods which many of our customers praise in their reviews. Our Garam Masala spice blend does not ship with a recipe card as this is the finishing spice for many of our dishes. 

Your recipe cards mention cups, how much is that? 

In our recipes, for a cup you can use 240-250ml or the equivalent weight that fills that volume. 

What is the best way to measure the spice blends? 

We recommend either using a weighing scale which shows weight in 1g increments. OR using level measuring teaspoons. Both of these amounts are shown on our recipe cards. 

What if my order is a gift? 

We can include a gift note in the box. Please make sure to fill in your gift message in the space provided at checkout, or email us in response to your order confirmation email.

Are your products gluten free?

All the spices we use are gluten-free, however, they are processed in a facility that also handles nuts and wheat. Regarding our recipes and serving suggestions, please feel free to use your favourite alternative ingredients in our recipes where required.

Are your products vegetarian or vegan? 

Yes, all our spice blends themselves are both vegetarian and vegan friendly. You can use your favourite alternative ingredients in some of our recipes and serving suggestions where required.

Do you use any artificial colours, additives or preservatives?

No, we take a lot of pride in the fact that all our spice blends are all-natural and use no artificial anything. In fact, unlike many of the large manufacturers, we don’t even use any bulking agents like flours, starches and salt. What you get is nothing but the highest quality pure spices.

Are your spices blends chilli hot?

Each of our blends have a different level of heat, but most are medium. Mrs Balbir Singh believed that the true art of Indian cookery lies not in the high spicing of a dish but the delicacy of the spicing. The result is dishes packed with flavour. We suggest, if you enjoy more heat you can add a touch more of a good quality red chilli powder or chopped green chillies to your taste.

How should I store my spices?

As with most spices and blends, we recommend storing them with their lid tightened and in a cool, dark and dry place.

How much spice blend should I use per dish?

We ship our spice blends with recipe cards to make each dish, and which show you exactly how much spice blend to use in level measuring teaspoons and also grammes. 

How many servings are there per tin?

As a general rule of thumb, all our spice blend tins will allow you to make between a dish 3 times (5 times in the case of the Chana Masala). And each dish will serve 4 as a single main course with rice or an Indian bread, or 6 if serving alongside other sharing dishes unless otherwise stated in the recipe.

Can I return an item?

Because these are food products, once opened all sales are final. But if your package arrives broken or damaged and you aren't completely satisfied, please email at info@mrsbalbirsingh.com and we will get right back to you and do our best to resolve the issue. 

How long will the spice blends last?

We include a Best Before date (rather than a specific Use By date) on the base of our tins for the optimum time to use they, and this will usually be over 6-9 months from the date of your purchase. Like most spices, they will still be fine after this date but may lose a little of their potency. 

 

Do supply your Gourmet Gift Box and Collections as Corporate Gifts?

Yes we do. Please visit our Business Gifts page for further information or email us at info@mrsbalbirsingh.com with your enquiry.

Do you comply with the new GDPR regulations?

Our company complies with both the General Data Protection Regulation (GDPR) along with the Data Protection Act 1998. Please visit our Privacy Policy page if you require further information. Our privacy and cookies policy describes the ways we capture your personal information what we do with it and what controls you have. We aim to always ensure that any personal information we obtain and use about you will always be held, used and transmitted in compliance with all applicable data protection legislation, and not sold on to any 3rd parties. If you ever wish to opt out of any marketing from us, please email us or use the unsubscribe link in the bottom of our emails.