FAQ

For orders received before 3pm UK time Monday to Friday, we make every effort to ship in-stock items the same day*. Otherwise for orders received after 3pm on weekdays or on weekends or bank holidays, we ship in-stock items the next business day. For UK destinations, we use Royal Mail Tracked 48 service.

*Please Note: A very few orders placed during this Covid-19 related period may be subject to an additional day or two for processing, or in transit time depending on the load on Royal Mail's network.

Yes, each of our curry and tandoori spice blends are dispatched with a vintage-style recipe card. They include easy-to-follow methods which many of our customers praise in their reviews. Our Garam Masala spice blend does not ship with a recipe card as this is the finishing spice for many of our dishes. 

We do, all the time. We use Royal Mail Tracked International shipping for that, and if you're in Europe that is free if your order is over £75. For the Rest of World it's a £125 minimum for free shipping.  

In our recipes, for a cup you can use 240-250ml or the equivalent weight that fills that volume. 

We recommend either using a weighing scale which shows weight in 1g increments. OR using level measuring teaspoons. Both of these amounts are shown on our recipe cards. TIP: the inner shaker lid can be popped out for you to use your measuring spoon, it can then be refitted or discarded.

We can include a gift note in the box. Please make sure to fill in your gift message in the space provided at checkout, or email us in response to your order confirmation email.

All the spices we use are gluten-free, however, they are processed in a facility that also handles nuts and wheat. Regarding our recipes and serving suggestions, please feel free to use your favourite alternative ingredients in our recipes where required.

Yes, all our spice blends themselves are both vegetarian and vegan friendly. You can use your favourite alternative ingredients in some of our recipes and serving suggestions where required.

No, we take a lot of pride in the fact that all our spice blends are all-natural and use no artificial anything. In fact, unlike many of the large manufacturers, we don’t even use any bulking agents like flours, starches and salt. What you get is nothing but the highest quality pure spices.

Each of our blends have a different level of heat, but most are medium. Mrs Balbir Singh believed that the true art of Indian cookery lies not in the high spicing of a dish but the delicacy of the spicing. The result is dishes packed with flavour. We suggest, if you enjoy more heat you can add a touch more of a good quality red chilli powder or chopped green chillies to your taste.

As with most spices and blends, we recommend storing them with their lid tightened and in a cool, dark and dry place.

We ship our spice blends with recipe cards to make each dish, and which show you exactly how much spice blend to use in level measuring teaspoons and also grammes. 

As a general rule of thumb, all our spice blend tins will allow you to make between a dish 3 times (5 times in the case of the Chana Masala, and 2 times in the case of the Vindaloo). And each dish will serve 4 as a single main course with rice or an Indian bread, or 6 if serving alongside other sharing dishes unless otherwise stated in the recipe.

Because these are food products, once opened all sales are final. But if your package arrives broken or damaged and you aren't completely satisfied, please email at info@mrsbalbirsingh.com and we will get right back to you and do our best to resolve the issue. 

We include a Best Before date (rather than a specific Use By date) on the base of our tins for the optimum time to use they, and this will usually be over 6-9 months from the date of your purchase. Like most spices, they will still be fine after this date but may lose a little of their potency. 

Yes we do. Please visit our Business Gifts page for further information or email us at info@mrsbalbirsingh.com with your enquiry.